Shipping-policy
1. Shipping Policy Overview
Kravo is committed to delivering fresh fruits and vegetables to customers in a timely and efficient manner. This Shipping Policy outlines our delivery procedures, timelines, charges, and customer responsibilities related to product delivery.
2. Delivery Locations
We currently deliver to selected serviceable locations. Delivery availability may vary based on your area, pin code, and operational coverage. Customers can verify delivery availability by entering their location details during checkout.
3. Order Processing Time
Orders are typically processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, and operational requirements. Orders placed on weekends or public holidays may require additional processing time.
4. Delivery Timeframes
Kravo strives to deliver all orders within the estimated delivery timeframe displayed during checkout. However, delivery times may vary due to weather conditions, traffic, public holidays, natural events, or other unforeseen circumstances beyond our control.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed. Delivery charges may vary depending on order value, delivery location, promotional offers, and ongoing campaigns.
6. Customer Responsibilities
Customers are responsible for providing accurate delivery information, including name, address, phone number, and any delivery instructions. Kravo shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
Customers should ensure:
Accurate delivery address is provided.
Valid contact number is available for delivery coordination.
Someone is available to receive the order.
Delivery instructions are provided when necessary.
7. Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability, incorrect address details, or inability to contact the customer, the order may be cancelled or rescheduled. Additional delivery charges may apply for repeated delivery attempts where permitted.
8. Fresh Produce Delivery
As fruits and vegetables are perishable products, customers are encouraged to inspect their order upon delivery. Any concerns regarding damaged, missing, or incorrect items should be reported to our customer support team within 24 hours of delivery.
9. Delays Beyond Our Control
While we make every effort to ensure timely deliveries, Kravo shall not be held responsible for delays caused by severe weather conditions, natural disasters, government restrictions, strikes, transportation disruptions, or other events beyond our reasonable control.
10. Changes to Shipping Policy
Kravo reserves the right to modify this Shipping Policy at any time. Any updates will be published on this page and will become effective immediately upon posting.
11. Contact Us
For questions regarding shipping, delivery status, service availability, or related concerns, please contact our customer support team through the Contact Us page, email, or support channels available on the Kravo website and mobile application.
