Privacy Policy
1. Introduction
Welcome to Kravo. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website and mobile application to purchase fresh fruits and vegetables online.
2. Information We Collect
To provide our services, we may collect personal information including your name, email address, phone number, delivery address, payment details, and order history. We may also collect device information and usage data to improve our platform and user experience.
3. How We Use Your Information
The information collected is used to process orders, arrange deliveries, provide customer support, send order updates, improve our services, and comply with legal obligations. We may also use your contact information to share promotional offers and important service-related notifications.
We use your information to:
Process and deliver your orders.
Provide customer support and assistance.
Improve website and mobile app performance.
Send order confirmations and delivery updates.
Offer promotions, discounts, and special offers.
4. Sharing of Information
Kravo does not sell or rent your personal information to third parties. Information may be shared only with trusted service providers such as payment processors, delivery partners, and technology providers when necessary to fulfill your orders and operate our services.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no online platform can guarantee absolute security.
6. Cookies and Tracking Technologies
Our website and mobile application may use cookies and similar technologies to enhance user experience, remember preferences, analyze traffic, and improve service performance. You may disable cookies through your browser settings, though some features may not function properly.
7. Your Rights
You may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.
8. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those third-party services before sharing information.
9. Changes to This Privacy Policy
Kravo reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page, email, or customer support channels available on the Kravo website and mobile application.
