Refund & Cancellation Policy
1. Refund & Cancellation Policy Overview
At Kravo, we are committed to providing fresh fruits and vegetables to our customers. Due to the perishable nature of our products, refunds and cancellations are subject to the terms outlined in this policy. By placing an order through our website or mobile application, you agree to this Refund & Cancellation Policy.
2. Order Cancellation
Customers may cancel an order before it has been processed or dispatched for delivery. Once an order has been packed, dispatched, or is out for delivery, cancellation requests may not be accepted.
Cancellation Conditions:
Orders can be cancelled before dispatch.
Cancellation requests must be submitted through customer support.
Orders already out for delivery cannot be cancelled.
Refunds for eligible cancellations will be processed to the original payment method.
3. Refund Eligibility
Refunds may be issued if customers receive damaged, spoiled, incorrect, or missing products. To process a refund request, customers must notify Kravo within 24 hours of receiving the order and provide supporting details such as photographs of the affected items.
4. Non-Refundable Situations
Refunds may not be granted in cases where products have been consumed, improperly stored after delivery, or where complaints are raised after the specified reporting period. Minor variations in size, color, or appearance of fresh produce do not qualify for refunds.
5. Refund Processing
Once a refund request is reviewed and approved, the refund will be processed to the original payment method. Processing times may vary depending on the payment provider and banking institution.
6. Failed Deliveries
If a delivery cannot be completed due to an incorrect address, customer unavailability, or failure to respond to delivery attempts, Kravo reserves the right to cancel the order. Refund eligibility for such cases will be determined at our discretion.
7. Damaged or Incorrect Products
If you receive damaged, spoiled, or incorrect items, please contact our customer support team immediately. We may offer a replacement, store credit, or refund after verifying the issue.
8. Changes to This Policy
Kravo reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will become effective immediately upon posting on our website or mobile application.
9. Contact Us
If you have any questions regarding refunds, cancellations, or replacements, please contact our customer support team through the Contact Us page, email, or support channels available on the Kravo website and mobile application.
